Returns & Exchanges
At Basilur Tea, we strive to ensure every sip is perfect, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our premium tea products, we offer returns on unopened and sealed items within 14 days of delivery.
Initiate Your Request
Contact our customer service team via email with your order number and a brief explanation for the return to receive a Return Authorization.
Prepare the Package
Ensure the tea tins or boxes are unopened and in their original packaging to maintain food safety standards, then pack them securely for transit.
Ship the Item
Affix the provided return label or ship the package to our distribution center using a tracked shipping method to ensure it arrives safely.
Receive Your Refund
Once our quality control team inspects the returned items, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing